1. Can Pure Tibetan ship to my country?

We ship to almost every country in the world except the following ones, due to shipping restrictions.

We're sorry and will keep working on this.

2.How much does shipping cost?

You can enjoy free shipping!

However, for free items such as postcards, and items under $10, you will need to pay $18 for shipping. 

(PS: We have free shipping site-wide promotions during the sale season. Stay tuned!)

3.How long will it take for my order to arrive?

Total delivery time = Processing time + Shipping time

(Not including customs delays, weekends, holidays, and any unforeseen circumstances)

Processing Time: 2-5 business days

Standard Shipping Time: 10-20 business days

For orders to South America and the Russian Federation, shipping may take more than 1 month due to transport and customs issues.

4.How can I track my order?

Once your order is shipped, we will send you an email with the corresponding information.

After that, you will be able to track your order at: https://tibet-energy.com/

(PS: Please allow 1-2 business days for tracking information to be available.)

5.What if the package doesn't arrive?

If you don’t get your package 30 days after it was shipped, please contact us at:service@tibet-energy.com

We’ll either resent a new one to you or give you a full refund.

We will try our best to track your parcel logistics and ensure that the goods can be delivered to you on time and without error.

Wish you a happy shopping!

6.Shipping and Monitoring Processes.

At Tibet-Energy, we aim to offer you the best shipping and monitoring options. 

Every day, we deliver to hundreds of customers,ensuring that we provide the very highest levels of responsiveness to you at all times.

7.Second-stage logistics.

Your order will be delivered from Tibet to the monitoring center in Shenzhen, and the second phase of logistics will be delivered to you from Shenzhen.

In this process,Our particular monitoring process will make sure that your package is well delivered and protected.

After passing all the required quality checks, it will be shipped to your desired location as quickly as possible.

You will receive 2 emails about these 2 stages of delivery.

8.On the whole process of logistics monitoring

We will check every link of the product itself and packaging before delivery to ensure the quality of the product and the safety of the product during transportation.

We will check the product details from a professional perspective to ensure that the products meet our quality inspection requirements.

We will shoot this process from different angles and send it to you in an email.

The process is shown in the following figure: